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Are you looking for some temporary work up until the School Summer Holidays? Do you have previous experience in Telesales or Telemarketing? Do you want to work with a friendly, energetic team of people? If so, this role could be for you. Our client based in the Estover Area of Plymouth is looking for two individuals to help them with calling existing clients and checking if they have any needs? The role will involve calling warm clients and leads and booking in appointments with the main Sales team. This role is temporary, full time or part time considered, Monday Friday and is paid weekly. Free parking is also available as well as a free lunch on Fridays. If you are interested please click apply now with your up to date CV or contact Kyle Raven or Helen Baker in the Reed Plymouth Office.
Complaints Call Handler for Royal Mail Introduction: Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this role could be the perfect fit for you. Responsibilities: Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times. Professionally resolve customer inquiries and complaints. You will receive comprehensive two-week training program and ongoing support and coaching. Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording. Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives. Start Date: Monday, 13th May - Temporary (12 weeks) Working Hours: 37.5 hours per week (Monday to Friday: 08:00 18:30 / Saturday: 08:00 15:00) Shift patterns will vary throughout the week, with 4 weeks' notice provided. Competitive hourly rate: £12.97 per hour Convenient on-site parking and accessible by a popular bus route Requirements: Successful candidates will undergo a DBS check. Previous call centre experience is advantageous. Excellent IT skills with proven experience of using multiple systems Join us in delivering exceptional customer service and making a difference in the parcel delivery industry! Register your interest by clicking 'APPLY' now! or contact Chelsea Goodman in the Pertemps Plymouth branch.