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This is a great opportunity to join a unique health tech company set for rapid expansion. You will play a significant role in the organisation's development and in turn will have the opportunity for career development and on-going learning. Reporting to our Customer Service Manager, we're looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment. Hours: Full time. Mon-Fri, 09.00 17.00. Location: Redhill, Surrey. Key Role Responsibilities ? Support our clients via telephone and email via our client management system. ? Ensure all email enquiries are responded to within 24hrs of receipt. ? Administer and monitor the order processing system. ? Accurate record keeping on our client management system. ? Download and record patient results from laboratory partners accurately and on time. ? Handling sensitive data in accordance with data protection regulations and maintaining confidentiality. ? Providing practitioners with their patient's results. ? Ad-hoc office duties. Requirements ? Demonstrable experience working in a similar role. ? Excellent call handling and telephone skills. ? Superb customer service skills. ? Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems. ? Thorough attention to detail and excellent organisational skills. ? Solid time management skills with the ability to prioritise and multitask. ? Excellent communication and problem solving skills. ? A rational thinker under pressure. ? A strong team player with the ability to work independently using their own initiative