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An amazing opportunity has arisen for experienced Travel Consultants to join a luxury cruise travel company as part of their sales team as a luxury cruise consultant. They are based in beautiful offices near Reading (parking available). If you have at least 12 months experience within a travel sales role, pride yourself on your professional friendly approach and feel that exceptional customer service & attention to detail leads to sales, this is the perfect Travel Industry opportunity for you! Starting salary is £23k pa, with a realistic OTE of £25k pa - £28k pa, but potential to earn much more. And this is a company that values it's team highly, so good benefits & career progression is part of the package! JOB DESCRIPTION: Taking enquires and creating luxury travel itineraries Specialising in luxury cruise products Ensuring every potential customer is offered a friendly, knowledgeable, professional service, Following up on quotes to try to ensure they are aware of unbeatable prices or alternative quotes to secure a reservation Ensuring all itinerary details are communicated thorough to the client Taking Payments Making any initial amendments to itineraries Assist with pre- and post-departure queries Upsell be offering additional products and excursions to ensure a customer's unique experience Bring ideas to the business, help find new potential customers Work to achieve sales targets and earn commission. Be flexible to work 5 days over a 7 day rota, primarily between 9am to 6pm EXPERIENCE REQUIRED: The ideal candidate will have previous travel industry sales experience, with knowledge of luxury travel and cruise. However, if you have worked for a high street retail travel agency and have not specialised in luxury or cruise, but are keen to do so, this is a great opportunity for you to develop in your Travel Industry career. And if you have target driven sales experience from an alternative industry, with exceptional customer service and ability to liaise with high-touch clientele, this could give you the opportunity to start a career in travel, at a point this industry is really taking off again. THE PACKAGE: Salary's start at £23k with an OTE of £25k - £28k pa, but Senior Consultants and Top Earners can earn in the region of £30k - £35k pa. This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities. INTERESTED: Please follow the instructions to apply attaching your CV. This vacancy is being managed by Katy on
Group Risk Support Specialist Location : Nationwide Salary : £22,000 - £30,000 (DOE) Benefits My client who are looking for a Customer Support Specialist to join their team who have got experience/knowledge in Group Risk Policies. The ideal candidate will have knowledge in Group Income Protection or Group Life Insurance or Group Critical Illness, Employee Benefits or Group Death in Service Pension. The role of the Customer Support Specialist is to provide office-based support for an assigned Sales Consultant within the Group Risk specialism with the day to day running of the client portfolio, including all client and provider interactions. This also includes setting up and supporting actions for policy renewals. The Client Services Specialist will be part of the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. Daily Duties Ensure the smooth running of assigned client portfolio a day to day basis. Develop, maintain and cultivate a constructive and professional relationship with Group Risk Sales Executives, Clients and Insurers at all levels. Be the first point of contact for day to day administration from clients, providers and other internal and external sources. Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated. Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material. Proactively initiate and manage the gathering of all relevant data for each client's scheme renewal and ensure accuracy at all times and assist with the analysis of data as required. Prepare template client reports as requested by the Group Risk Sales Consultant. Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate. General Responsibilities To assist team performance through regular communication with colleagues and manager to establish and raise concerns and provide solutions. To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations. To undertake training in line with agreed objectives. Keep up to date with product and technical developments as required in this role. To pro-actively seek, recommend improvements to processes and service, participate fully in the implementation within the team and be an advocate for change To undertake ad-hoc work as may reasonably be required by the company