Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
We're looking for Customer Team Leaders to join our team at Co-op.
Closing date: 05-06-2024 Customer Team Leader Location: 45-49 Blossom Street, Ancoat, Manchester, M4 6AJ Pay: £13.32 per hour Contract: 39 hours per week regular overtime, permanent, full time Working pattern: varied shifts including early mornings (from 6:30am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.