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Teqniq is searching for a Cloud and Platform Lead to work in the public sector. 40 hours per week. 3 months contract. 08:00-17:00 Job Description: Do you want to work as part of a dedicated team supporting Citrix XenDesktop and XenApp Servers for 4000 colleagues across multiple organisations. As a cloud and platform Lead you will be part of a multidisciplinary team with your focus on the User experience. It is expected that team members will have one or more technical specialism and also a good generalist knowledge and troubleshooting ability across all infrastructure components. It is key to this role that you have exceptional skills in Citrix and End User Compute technologies (AppV, Xenapp, application packaging and sequencing) You will need to act as a technical specialist to solve problems and act as a point of escalation for junior team members. You will be expected to design and deploy changes and upgrades to the environment. As an agile organisation you will be expected to work within virtual teams within the wider digital and IT department in the delivery of business projects. Provide out of hours support for the Cloud and Platform services and infrastructure and may additionally be asked to join the formal Out of Hours support rota. Understanding of and working to the ITIL framework is essential. About Us: In Digital and IT, we want to encourage behaviours that support the values of both of our Councils. Within teams and across the broader Digital and IT department, we'll be expecting more senior team members to play an active part in developing, mentoring and buddying the less senior members of the team, even if they do not have direct line management responsibility for them. This way, we aim to build a high-performing and flexible team that supports one another and is able to deliver both ongoing service and transformational change for Digital and IT customers and communities. All team members have the opportunity to develop and display leadership qualities by taking ownership of the work they do and being committed and present in their interactions with other team members and with our customers We expect every member of staff to invest in their own personal development and breadth of experience and capability. This is not achieved purely through formal training courses but also by getting involved, being inquisitive, challenging yourself and seeking out other opportunities to learn and to stay up-to-date with technology and business direction We have the responsibility of digitally enabling our Councils and communities - so every team member should be an ambassador for our solutions and technologies, whether or not they are in a technical role. We need to set an example by using our digital capabilities and facilities in full and with our customers so that they are inspired by what technology could do for them. About You: To be successful in the role of Cloud and platform engineer, you will be able to demonstrate the following key criteria: Technical Skills: Citrix Knowledge: In-depth understanding of Citrix products including XenApp, XenDesktop, NetScaler, and Citrix Virtual Apps and Desktops. Maintain and manage the gold image build and life cycle. Application packaging: In-depth understanding of application packaging and delivery within a citrix environment with App-V technologies Infrastructure Expertise: Solid knowledge of Windows Server administration, Active Directory, virtualization technologies (like Hyper-V & VMware), networking concepts (DNS, DHCP), and PowerShell scripting. Troubleshooting and Problem-solving: Ability to diagnose and resolve complex Citrix issues efficiently. Security Best Practices: Understanding of security principles to configure and maintain a secure Citrix environment. Leadership Skills: Team Management: Experience leading and mentoring a team of Citrix & packaging engineers. Communication: Excellent communication skills to clearly explain technical concepts to both technical and non-technical audiences. Project Management: Proven ability to plan, execute, and monitor projects effectively. Strategic Thinking: Ability to develop and implement long-term strategies for optimising the Citrix environment and aligning it with business goals. Additional Desirable Skills: Citrix Certifications: Certifications like Citrix Certified Professional - Virtualization (CCP-V) Other Certifications: Microsoft MCSA or MCSE; AWS certifications Automation Skills: Experience with scripting languages (PowerShell) to automate Citrix tasks. Cloud Knowledge: Understanding of cloud-based Citrix deployments (Citrix Cloud). This role has a requirement for on site regular attendance in both our Sutton and Kingston offices. TEQ-0524-RQ1270948 IND2 Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
Job Title: Contact Centre Team Leader Location: Ealing Hourly Rate: £26.89 Contract Length: 6 months Contract Type: Temporary Working Pattern: Full Time Responsibilities: Our client, a customer service-focused organisation, is seeking a Contact Centre Team Leader to join their team. This role will involve leading a front-facing customer service team that handles various service areas, including council tax, benefits, housing repairs, street, environmental issues, and other related service areas. As the Contact Centre Team Leader, you will be responsible for ensuring accurate information and service requests are offered to our client's contacts. Key Responsibilities: Manage a team of skilled officers who handle customer contacts and associated tasks. Lead and motivate the team through change, delivering a high-level service in line with our client's requirements. Monitor and analyse complaint reasons, draw conclusions, and implement remedial actions to improve overall customer satisfaction. Collaborate with colleagues across the management team to achieve our client's objectives. Ensure compliance with customer care, equal opportunities, information governance, data protection, and health and safety policies and procedures. Manage the team, individuals, and resources according to our client's policies and procedures and set budgets. Monitor and assess team and overall section performance targets and objectives. Analyse management information to ensure record integrity and individual performance. Keep the team's documentation, policies, and procedures up to date. Ensure staff are up to date with relevant legislation, standards, and service policies through appropriate training. Prepare an annual timetable of events that will impact the level of demand for your service area. Support the analysis and implementation of changes to contact methods and service delivery. Manage complex enquiries and investigations, working with colleagues from other service areas as needed. Produce clear written communication concerning complex matters for a range of audiences. Interpret complex government legislation and ensure policies and procedures meet legal guidelines. Identify and mitigate service risks on an individual and team level. Support the project management of corporate initiatives that impact on your service area. Build good working relationships across the organisation and promote collaborative working. Deputise for the Contact Centre Manager as required. Qualifications, Skills, and Experience: Knowledge of Northgate, Enterprise and Civica Ability to monitor team performance and implement corrective actions. Budget management skills. Review and improve service delivery processes. Identify and manage risks. Excellent interpersonal skills with the ability to effectively communicate with customers, senior officers, external organisations, and elected members. Project management experience. Analytical skills to interpret data and inform service delivery improvements. Clear and concise communication skills, both written and verbal. Strong customer care skills and the ability to build rapport with customers. In-depth knowledge of the service area being managed. At least three years of experience managing within a front-line customer service environment. Our client values improved life for residents, trustworthiness, collaboration, innovation, and accountability. If you are passionate about making a difference and possess the skills and experience required for this role, we would love to hear from you. Please note that recruitment practises to safeguard and promote the welfare of children and vulnerable adults apply to this role, including obtaining a Disclosure and Barring Service (DBS) check. To apply for this position, please submit your CV along with a cover letter detailing your relevant experience and why you are interested in this opportunity. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy