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Elizabeth Michael is recruiting for a Leading UK Insurance provider for full time, permanent REMOTE working Outbound Sales Representatives. You will need a minimum of 12 months consecutive sales experience (not retail) and be rewarded with a highly competitive AVERAGE OTE of £31,500 per annum. £23,000 per annum average OTE £7,200 per annum Equipment will be provided; you just need a reliable internet connection! 37.5 hours per week on a fixed shift pattern, Monday - Thursday 10.30am - 7pm & Friday 9.00am - 5.30pm Our Benefits: Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers Comprehensive training with clearly defined career progression opportunities Regular incentives with amazing prizes to be won Annual leave - 33 days annual leave (including bank holidays) Pension scheme - matched employer contributions up to 5% of basic salary Life assurance - employer funded cover of 4x basic salary Free protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends The role you'll do: As a Customer Sales Advisor in our busy Outbound department, you'll get in touch with customers to make sure their appliances are protected. Day-to-day, you'll: Outbound call to a variety of people which will include existing & lapsed customers to upsell insurance products Provide peace of mind by finding the right solution for every customer. Build rapport with customers, get to know their individual needs and put their interests first. The experience and skills you need: A solid background in targeted sales A driven mindset with strong sales skills and a love for hitting targets Proven experience of working autonomously or in a home-based position Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed A team player committed to creating an excellent customer experience Unflappable and resilient attitude to juggle tasks and bounce back quickly
About us Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in the volume of workload; we are seeking additional candidates with a passion for customer service to join the team on a temporary basis. The role The start date for this role is Tuesday 7th May 2024 and will last until the end of June 2024 (with potential for this to be extended). For the first week, you will be working 4 days in the office (Tue-Fri) and then hybrid working from the following week. You will be working 33 hours per week between the hours of 9.00am 5.00pm Mon to Fri (Tue and Wed are office based and Mon, Thu and Fri are work from home days from Week 2) Pay rate: £14.26 per hour Key accountabilities Ensuring pre-employment checks are completed in line with legislative and regulatory requirements including completion of Right to Work, Identity checks, basic disclosure checks. Ensuring onboarding activities are completed to agreed timescales including creation of new starter pay record, issuing of employment contract and sharing onboarding information, ensuring a positive candidate experience. Effectively utilising the IT systems including SAP and Microsoft Office packages to update candidates' personal information accurately. Ensuring individual key performance metrics are achieved each week including candidates hired and payroll cut-offs, as well as maintaining quality standards. Effectively and professionally engaging with candidates, customers and colleagues by telephone and email communications. Effectively prioritising own workloads in line with key deadlines. Skills & experience Who are we looking for? We're looking for people with a flair for customer service and a passion for delivering service excellence. You will need to be confident on the telephone and able to communicate with customers politely and effectively. Desirable qualities would include: Proven record within a fast-paced customer service environment A passion and commitment for delivering a great customer experience Enthusiastic and responsive seeking a positive resolution for all customers Self-motivated Able to work as part of a team or alone Ability to work under pressure and to deadlines Good planning and flexibility Computer literate and good keyboard skills