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Customer Service Researcher Ellesmere Port £25,000 basic salary Monday to Friday 8:30am to 5:00pm Permanent An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £25,000. Standard hours of work are 8:30am to 5:00pm Monday to Friday. The main duties of a Customer Service Researcher are: Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects Use a consultative approach and build rapport with clients to gain as much information as possible Update the database after every call with new information for the client portfolio to use Managing your own time and workload daily Liaising with colleagues to share information Continue to build relationships with current clients Deal with inbound enquiries Research new projects online or within industry publications What can you get from this role? A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and development A great internal leadership team who have all been promoted internally An open plan office with free car parking Excellent office location next to Cheshire Oaks Benefits: 25 days leave rising to 27 after two years (plus all bank holidays) Additional day off for your birthday Christmas Shutdown Flexibility to work from home one day a week Group personal pension plan Life assurance Employee assistance programme Employee retail discount scheme Eye-care vouchers Discounted gym membership Bike to work Additional holiday purchase scheme Volunteering days Ongoing development and support Friendly and relaxed office environment Regular business and department social events To apply for this position, you must: You must have a minimum of two years telephone experience within a customer service or sales capacity Have excellent communication skills Have the ability to manage your own workload and prioritise tasks If you match the above criteria and feel this position is right for you then please apply online
Recruit4staff are proud to be representing their client, a leading Travel Customer Service Executive in their search for an Travel Sales Executive to work based in the offices in Chester. For the successful Travel Customer Service Executive our client is offering: Salary up to £23,000 per annum Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm Permanent Position Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance The role - Travel Customer Service Executive :- Responsible for managing customer enquiries who are on holiday (in-resort) Manage individual queries and provide resolutions in line with company policies Investigate complaints Liaise with hoteliers to support resolutions in-resort Ensure customer excellent Prioritise escalations What our client is looking for in an Travel Customer Service Executive : - Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL Strong communication Case Management / Complaint Management Experience - ESSENTIAL Able to cope well in pressured environments Reactive in nature Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
About the role Porsche Centre Chester is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Porsche. You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About You You will be the first impression on the phone for our clients and guests so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service. To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on... We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.