Manage, operate, and develop the network environment for retail and business customers.
Act as an escalation point for employees and customer service operatives, as well as providing excellent customer service to retail and business service providers.
General
Bristow Holland have an excellent Senior Network Engineer position working for an exciting nationwide organisation based in Cardiff with 3 days a week working from home.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.