Posted by PIB Insurance Brokers • £28K/yr to £35K/yr
We are really excited to be recruiting for a new Team Leader in our Retford office due to an internal promotion, its a fantastic opportunity to take the next step up in your career in a forward thinking and progressive organisation
You would be leading a team of account handlers ensuring customer needs are met, ensuring your team are meeting all their KPI's and are achieving all their development plans and identifying training needs, supporting the to achieve personal and business goals along with keeping them up to date with changes within PIB and monitoring workloads ensuring they are fair and manageable.
We are located close to a railway station and other good transport links and have a large onsite carpark.
The Role: People Services Associate (6-month Fixed-Term Contract)
Our People Services Team is part of the Group People Operations function, and provides payroll, ER and people support across all PIB Group businesses.
The People Services team provide people support to approximately 4,000 colleagues and Managers across the PIB Group, in a high volume, fast paced environment.
You will be responsible for the performance of the team and will have a clear understanding of debtors, creditors, unallocated cash, uncollected brokerage and funded amounts, working closely with the other internal and external parties to increase efficiency by identifying and implementing process improvements.
As the IBA Operations Deputy Head - Retail, you will be responsible for managing the Retail IBA Operations Team delivering exceptional service to our business and stakeholders while ensuring the IBA control environment complies with FCA CASS regulation.
Responsibilities
Provide support to the IBA Operations Head Retail and other Senior Managers within the IBA Team to ensure departmental objectives are achieved.