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Corporate Incidents Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role An exciting opportunity has arisen for a Corporate Incidents Manager to join the Share Services function at Diligenta. You will play a crucial role in managing the Corporate Incident team with their operational day to day activity and strategic direction, across multi-site locations including our Offshore teams. This is a technical role requiring a high level of business knowledge and the ability to translate this to provide clear direction for direct reports and their teams, working with them and our client to shape and translate the strategy of the Corporate Incidents department into clear action plans and liaise with clients through progress updates and governance meetings. If you want to work for an organisation that offers great progression and development opportunities, then please apply today! Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car Allowance Private Healthcare Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods. Cycle to Work Scheme & Interest free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits. What you'll be doing Working with Phoenix to implement strategy and deliver the desired customer outcomes. Direct management of Onshore teams (currently within Peterborough, Liverpool, Basingstoke , Glasgow & Edinburgh) and oversight of the CI Offshore teams, ensuring progression of work. Development of our Offshore capability and Target Operating model. Integration of new work into the team through migrations of further Phoenix Heritage books of Work effectively with Incident Service Leaders, Team Leaders and team members to deliver processes and identify process improvements, by understanding issues, making appropriate changes and recommendations. Ensure the right balance of cost effectiveness and customer outcomes is Ensuring KPIs and SLAs are understood and promoted within the team, ensuring progress against them is closely monitored and any blockers or exceptions are highlighted. Maintaining positive relationships with Phoenix through contact on individual CI's and leading client governance meetings, ensuring any actions coming out of this are completed in a timely fashion. Acting as an effective escalation point for the CI Team in the event of any blockers or uncertainty around appropriate solutions. Understanding and compliance with FCA, money laundering, DPA and HMRC regulations, both personally and the wider team. What we're looking for Communicates in a professional and positive manner within Diligenta and with customers and clients, verbally and in writing, using plain English and avoiding the use of jargon. Has the ability to coach, challenge, involve and develop staff. Strong analytical and decision making skills, with the ability to solve problems and identify opportunities for improvement. Flexible approach to work / activities to ensure that deliverables are met. Calm and measured when dealing with difficulties, problems and challenges. Delivery focused and results orientated, able to effectively prioritise and execute tasks. Proven relevant experience in Financial Services and Outsourcing. Hands on experience of leading and managing teams in a medium sized Customer Services Operation Sound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments to ensure appropriate solutions are being proposed. Experience of performance managing teams in a commercial environment. Understands and operates within the required regulatory environment. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
People Team Administrator Location: Edinburgh / Hybrid Salary: £23,650 - £24,374 per annum (£12.13 - £12.50 per hour equivalent) If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within the People Team you can start your day knowing what you do really does make a difference! As a mental health charity, our client really values the wellbeing of their staff. That's why they want you to know that you'll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped. The organisation can offer you a tonne of employee benefits, and they can promise you'll be inspired by some pretty amazing humans every single day. They will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice. The Role Tasks will include: Responding to mailbox enquires Arranging training & induction events and activities Liaising with the Learning and Development manager to provide a comprehensive service of development and support for staff. Ensure that the information systems which are required to support effective planning and delivery of training programmes, such as databases and learning management systems, are regularly monitored and kept up to date. Supporting staff with enquiries and guidance on using the systems. This role will be hybrid working, between the organisations Head Office (Norton Park, Edinburgh), and home working. Skills and Experience For this role you will need to have: Some experience of general office administration duties and supporting teams (Preferably in a similar environment) The ability to work collaboratively within a team to deliver to deadlines and excellent communication skills. An interest in Learning and Development (Would be an advantage) Benefits In return the organisation can offer you a breadth of experience across Learning and Development activities and the opportunity to learn new skills, access formal and informal learning experiences and provide opportunities to put your continual development into practice. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply where you will be redirected to their website to complete your application.
We're currently recruiting a motivated Security Supervisor to help us ensure continual safety for 14Forty on a full time basis, contracted to 48 hours per week. As a Security Officer, you will use your skills to ensure the safety of our customers, staff and buildings whilst providing excellent customer service. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Could you bring your spark to 14Forty? Here's what you need to know before applying: It is Monday to Thursday day shift (6am - 6pm x 4 48hrs) Your key responsibilities will include: Being an enthusiastic team player and excellent communicator Control the comings and goings of the buildings and surrounding proximity Delivering a safe and effective security operation Ensuring the safety of the premises Helping the public with general queries Representing 14Forty and maintaining a positive brand image Our ideal Security Supervisor will: Either hold a valid SIA license or be eligible to hold one Be a brilliant communicator and easily build relationships Have determination and resilience Have previous experience in delivering fantastic customer service Look smart and professional Take individual initiative and be an excellent team player Possess the ability to work under pressure Have an eye for detail Understand relevant health & safety, criminal laws and operations As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/2504/99656001/52634100/BU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!