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Job Title: Collections Manager Location: Rotherham Salary: Up to £35,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: 25-day annual leave entitlement, plus bank holidays. A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures. Free onsite parking. Employee assistance programme, and financial well-being support Great discounts with leading high street names. If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership. Workplace Pension is provided by Scottish Widows About the Role: We're thrilled to be working on a fantastic new opportunity for a seasoned Collections professional who possesses a solid grasp of Consumer Lending, Vulnerable Customers, and TCF principles to join a growing consumer finance lender. As a Collections Manager, you'll lead a small team of 3, spearheading the development and execution of an efficient collections strategy while providing mentorship and direction to team members. Your extensive experience in Collections will be paramount, coupled with a comprehensive understanding of regulatory requirements governing late payment collections. Your meticulous attention to detail will shine through, complemented by your proficiency in Microsoft Office suites, notably Outlook, Word, and Excel. Moreover, your capacity to swiftly adapt within a rapidly evolving environment will be instrumental in driving success. Responsibilities: To develop and implement effective collections strategies to maximise income and productivity. and success rates whilst maintaining positive customer relationships. Ensure compliance with all regulatory guidelines and internal policies as well as staying abreast of Industry trends and best practices. Manage a team of Collections and Business Support Officers, providing guidance, support and training as required. Develop and encourage team members to be the best that they can be. Undertake regular account and telephone audits of team members to ensure compliance with all regulatory guidelines, and internal policies and to identify any training and coaching requirements. Conduct quarterly reviews with all team members to provide feedback on performance/audits and identify any future potential learning and development needs. Ensure the well-being of all team members. Ensure the timely reconciliation of all financial tasks relating to the collection of all customer payments. Prepare regular reports on collections activity presenting data and insights to Senior Management. Collaborate with cross-functional teams including sales, risk and compliance, underwriting and customer service to resolve complaints and escalate customer issues. Contribute to our credit decision process. To manage the onboarding of all new suppliers ensuring that supplier records are managed and maintained with the most up-to-date information in line with internal policies and procedures. To develop strong working relationships with Colleagues, Suppliers, Partners, and other service providers as necessary. Apply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty Experience required: Educated to GCSE level in both Maths and English. Solid consumer lending related Collections experience ideally as a team leader or manager or a senior Collector keen to move into a leadership role Knowledge of unsecured lending and the Consumer Credit Act 1974 relating to the same. Excellent communication skills both written and verbal. Patience and Resilience Strong organisational skills with the ability to multitask and prioritise workloads. Ability to work as part of a team and independently if required. Hands-on and able to develop and implement effective collection strategies Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. For more information regarding the role of Collections Manager please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC
Job Title: On-Site Support Staff Location: Sheffield Hours: 8-4 or 9-5 Monday- Friday ongoing temp role Salary: £11.44ph JOB PURPOSE On-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, 'can do' attitude working across the range of onsite duties as part of a team to: Deliver services to the required Service Levels (SLAs) and high quality standards Ensure all processes are followed accurately and to flag any process or service failures to line manager Represent the business positively at all times demonstrating professionalism and pride in the service at all times ACCOUNTABILITIES AND RESPONSIBILITIES Perform service duties as required to support the achievement of SLAs and quality standards Flag any issues or service failures or issues to line manager Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve basic enquiries, escalating issues as required Fully adhere to Paragon operational policy and processes and where applicable Aviva policies Produce timely and accurate daily, weekly, and monthly MI, and submit as required Complete all training within required timescales, ensuring compliance with compulsory courses, and enabling flexibility of duties to support the service Support the training and development of other team members as required by line manager Support the wider team by being flexible in delivering whatever activity is requested by line manager to ensure that resources are best utilised across the team Communicating well within team and with line manager to ensure all duties and tasks are completed on time Be aware of safe working practices, and maintain a tidy and safe work area Support change with a positive approach Support continuous improvement by identifying areas for change to quality or service Attend and positively support all meetings as required by line manager, including team meetings and 1:1s Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly To support the team by performing the duty of Fire Marshall if requested to do so by line manager Undertake any other reasonable duties as requested by Line Manager or Account team Essential Skills Diligent, conscientious attitude with a strong work ethic Previous experience of onsite services (mailroom, repro, archiving, print and enclosure) Clean driving licence (as some deliveries/collections to other locations may be required) Good verbal and written communication skills to persuade and influence colleagues and clients in a professional manner PC literate and competent in Microsoft Word / Excel Team player within the immediate and wider team, to help out wherever required to "get the job done" Client focussed and strives to exceed client expectations If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
The Role: IBA Subject Matter Expert The purpose of this role is to process and control accounting transactions and provide technical support to IBA and business colleagues relating to more complex accounting activities associated with our clients' insurance policies. This role is instrumental in protecting our clients' money under the CASS 5 rules whilst providing an efficient and compliant service to our stakeholders. This is a fixed term contract for 6 months. We are open to accommodating various working arrangements and are happy to discuss options for part-time, full-time, job share, and flexible hours. Responsibilities: Management of own workload effectively prioritising to exceed targets and quality standards as per own & departmental objectives Build and maintain excellent professional relationships with internal & external stakeholders Support and coach other members of the IBA team to achieve departmental objectives Provide training and technical support to new recruits and other members of the IBA team Take full responsibility for investigating and resolving more complex queries in a timely and accurate manner Comply and assist with the development of Group and departmental policies & procedures Identify, record and investigate root causes of breaches of company policy & CASS rules Participate in ad hoc tasks and projects as required Anticipate issues and identify continuous improvement & lean solutions Actively identify and pursue opportunities for self-development and complete all mandatory raining in required timeframe Work with the IBA team and business to implement best practice and process improvements Support audit and other information requests as required Adhere to the expected behaviour standards for the role Experience: A minimum of 1 years' experience of working in a financial services environment Strong analytical and problem-solving skills Excellent attention to detail and accuracy Proficient in using MS Office including Excel & Word Strong communication and interpersonal skills Ability to manage conflicting responsibilities to achieve targets Ability to explain complex issues clearly Further information: As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 607
The Role: IBA Subject Matter Expert The purpose of this role is to process and control accounting transactions and provide technical support to IBA and business colleagues relating to more complex accounting activities associated with our clients' insurance policies. This role is instrumental in protecting our clients' money under the CASS 5 rules whilst providing an efficient and compliant service to our stakeholders. This is a fixed term contract for 6 months. We are open to accommodating various working arrangements and are happy to discuss options for part-time, full-time, job share, and flexible hours. Responsibilities: Management of own workload effectively prioritising to exceed targets and quality standards as per own & departmental objectives Build and maintain excellent professional relationships with internal & external stakeholders Support and coach other members of the IBA team to achieve departmental objectives Provide training and technical support to new recruits and other members of the IBA team Take full responsibility for investigating and resolving more complex queries in a timely and accurate manner Comply and assist with the development of Group and departmental policies & procedures Identify, record and investigate root causes of breaches of company policy & CASS rules Participate in ad hoc tasks and projects as required Anticipate issues and identify continuous improvement & lean solutions Actively identify and pursue opportunities for self-development and complete all mandatory raining in required timeframe Work with the IBA team and business to implement best practice and process improvements Support audit and other information requests as required Adhere to the expected behaviour standards for the role Experience: A minimum of 1 years' experience of working in a financial services environment Strong analytical and problem-solving skills Excellent attention to detail and accuracy Proficient in using MS Office including Excel & Word Strong communication and interpersonal skills Ability to manage conflicting responsibilities to achieve targets Ability to explain complex issues clearly Further information: As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 608
Pricing Practitioner Hybrid Let's make the most of your talent Join us as a Pricing Practitioner within our Pricing & Underwriting Chapter, whether it's optimisation, trading, retail or risk pricing or even data science, we've got an opportunity for you. About Us: At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. Pricing and Underwriting is a complicated world, where historical data, geospatial information, and mathematical models meet talented analysts. Pricing our products is a fine line between balancing our business goals and customer needs. That's why our pricers and underwriters are the best of the best. They reduce risk and predict future events ensuring our business can continue to grow whilst each and every one of our consumers gets the best price. What you'll be doing: Working in an agile way means you'll take charge early on, soak up new experiences and most importantly your ideas will shape what we do making a positive impact on our customers lives.We'll utilise your skills where they are most needed whilst also giving you to opportunity to build and grow the breadth of your expertise. You'll join one of our various tribes (home, motor, pet, travel etc.) and complete your work day to day within one of our squads focusing on a key area of pricing. Support the delivery of your squad's pricing & underwriting objectives Improve DLG's pricing performance and longer-term capability whilst maintaining pricing & underwriting discipline Use your technical and analytical skills to develop innovative solutions to challenging problems Perform pricing tasks to help your squad achieve it's objectives and support colleagues when needed with their work Engage in the wider Pricing & Underwriting community Take ownership of projects and developing your skillset utilising the tools and network around you We are open to a range of insurance pricing backgrounds and if successful at interview you'll be placed into anyone of our tribes; Motor Manufacturing, Motor Retail, Pet, Travel, Private, Darwin, Rescue or Home. What we are looking for: Previous pricing experience within an insurance pricing role and the ability to work and create in an ever changing environment Knowledge and technical experience within general pricing such as trading, modelling, optimisation etc. Knowledge and/or desire to learn the following software; Radar, Emblem, SAS, SQL, Python Display curiosity and collaboration as well as being an excellent communicator and a good problem solver What we offer: We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Up to 10% annual bonus 25 days holiday (rising by 1 each year to 28) bank holidays and option to buy or sell up to 5 days Additional optional Health and Dental insurance EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Be yourself We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills, and thoughts. That's why you could belong here. As part of a team, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every one of us brings. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We know you