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Retail DeputyManager (18 hours per week) Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Deputy Manager As a Retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they'll cherish! Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets. We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Your mission Stand-in for the Store Manager, taking responsibility for all metrics and the team if they're away Foster a store atmosphere that's enjoyable, welcoming, and inclusive. Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs) Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours that will set you apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays. Plus, your holiday allowance increases with long service. ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!
Role Overview The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients. The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy. The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy. The role is to support as and when required the query manager with Zendesk triaging the initial inbound queries, ensuring that the ticket is allocated to the relevant support team with the relevant information highlighted to make it as easy as possible for the assignee to deal with. There is a further task to work with the business improvement team and our customer service teams to identify patterns and help implement process changes to reduce the number of queries that are received, either by effective communication, automation or proactive actions. This has the potential to be a varied role with involvement in most aspects of the utilities and energy management service. Key Responsibilities Work closely with Heads of Department to ensure that we are effectively managing the Zendesk help desk tickets. Assist with the triaging of Zendesk Tickets, following rules for prioritising tickets and including managing the awaiting information and other triaging queues. Review (left hand side) ticket field data omissions within Zendesk and ensure these are completed. Reduce the volume of tickets sent to the teams by solving less complex tickets and quick wins at point of triage. This covers all aspects of our service to clients. Where a general non-specialist non Account Managed query is received, manage and resolve the query to conclusion. Where a query involves a number of issues that would need to be resolved by a number of different teams, keeping track of these and escalating to the relevant manager where appropriate. Help identify, manage and put together processes for queries that may currently sit outside the usual remits of the teams. Assist with reporting from our Zendesk software, and cross reference against other sources of information to identify trends and areas of potential improvement. Use the query system reporting tool to look for patterns and insights into incoming tickets. Assist with ongoing maintenance and development of Zendesk setup and the reporting tool, Explore. Assist with other projects from time to time such as work sprints and data cleanses. However the ultimate priority is covering triage. Ability to utilise all systems available to Savills Energy (internal: Zendesk/Explore, Optima, Compass, DCS, PMDATA, Asana, Proactis, SSRS) (external: ECOES, DC/DA, DNO, supplier portals etc) Assist with record keeping, including filing of emails. Be a go-to person if someone needs assistance with using Zendesk or answering general Non Account Managed or non-specialist queries. Look for continuous improvements within Zendesk and processes within the department. Plan and organise workload to ensure deadlines are met. Maintain a high level of professionalism when dealing with clients and colleagues. There will be a need to be curious and have detectiCardive skills Key Skills Strong team player: builds relationships and collaborates with others A logical thinker Good attention to detail and being able to work under pressure Organises workload effectively and efficiently. Excellent written and verbal communication skills Able to retain lots of information Flexible approach to workload Takes initiative Team Overview The Energy team sits within the Savills Property Management Division and provides an energy bureau and procurement service to the Property Management client portfolio. The successful candidate will work alongside Savills Property Management's Sustainability and Commercial functions to help manage and develop a client focussed Energy and Utility service. Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.