__________________
____________________
_____________________
_____________________
_______________________
________________________
___________________
______________________
_____________________
________________________
Sales Support Objective To provide comprehensive customer service support to the company's customer base, both direct and online customers Overview The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow sales through upselling and product gap fill. The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that all customer service people will be able to manage all customer accounts when necessary. All customer interactions will be managed through our Hubspot CRM system and Merlin Order system. As the role comprises an important part of the overall sales function in the company, the candidate will work alongside the (field based) Key Account Manager, who will also provide help and support. Receipt of orders from telephone, e-mail and web sources Entering orders onto Merlin system Upsell to customers on inbound (telephone) order capture Outbound calls to customers to follow up offers and range extend Outbound calls in support of marketing activity Preparation of customer quotations Provision of product advice (including product specifications, MSDS sheet, etc) Provision of reports as required by customer (in conjunction with IT department) Facilitating provision of samples (in conjunction with purchasing department) Maintenance of customer records on sales systems Query handling (progress of order, account balance and complaint handling) Participation in regular sales meetings Training Full in-house process and computer skills training, as well as external sales-based training will be given Skills and experience The candidate should have previous experience of working directly with customers, be able to draw on mix of skills including internal sales, Customer Service and Telesales. They should also have some experience of working with computer-based sales order and/or CRM systems. Skills required include: Ability to work with computers Good communication Numeracy Personable and enthusiastic Willingness to work as part of a team Happy to work to deadlines Salary £26,000 per annum Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours Benefits
FRS are recruiting an Accounts Assistant for a privately owned construction business based near Southam (excellent links to Daventry, Banbury, Coventry & Leamington Spa). Reporting into the Finance Manager, the duties are listed below. Suitable candidates will ideally be an AAT Studier OR have QBE with relevant experience working within an SME in an all rounded finance role. Duties Will Include: Assisting the Accounts Manager in the smooth operation and reconciliation of the Sales, Purchase and Nominal ledgers for the identified companies within the Group. Inputting data into the accounting system with speed and accuracy. Processing BACS payments, purchase orders and invoice authorisation. Dealing with enquiries relating to purchases and suppliers. Generating sales invoices and responding to customer queries. Analysis and administrative tasks for the identified companies within the Group. Processing monthly CIS and quarterly VAT returns. Supporting the Accounts Manager with any other ad hoc tasks required. Supporting all other finance functions across the companies. FYI - this role is office based, Monday to Friday 9am to 5pm (flexible hours) so please make sure you are happy with this before applying!