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Closing date: 14-05-2024 Customer Team Leader Location: Nab Lane, Mirfield, WF14 9BN Pay: £13.32 per hour Contract: 30 hours per week regular overtime, permanent, part time Working pattern: 4 varied shifts over 7 days including early mornings of 6am (store opening), afternoons, late evenings of 10pm (store closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
To create and deliver the retail strategy for the Groups strategic direction across all our retail division To lead the merchandising team to deliver a commercial range of products on time and in full to the market to achieve the budgeted sales and contribution. Client Details A great opportunity for a Head of Merchandising to join a leading multi channel retailer in the Leeds area who are known for their internal progression. They are an established business that have been trading for a number of years. They sell through a number of different channels, store, ecommerce, wholesale etc. Description Assist the HOM to ensure all product strategies are executed in line with the overall business needs Assist the HOM with range planning including; analysis of previous seasons sales by pre-agreed attributes, proactively work with the HOM in updating the range plan forecasts throughout the season based on the business needs Support the HOM to communicate information effectively to all levels of the management team Support the HOM in preparation for seasonal launches including; summaries of previous seasons sales and current seasons delivery performance Manage a designated area / range taking daily control for all aspects under the guidance of your HOM. Within this you will present back to the HOM all findings for their consideration Develop detailed budgets to cover Sales, Returns, Margin and Intake for your designated area under the guidance of your HOM, presenting all workings to the HOM for their consideration People: Assist in training and supporting the departmental MDA where applicable. Updating and maintaining the weekly sales and margin reports, identifying any anomalies and understanding the reason behind these, feeding back your findings to the HOM Re-forecast the Wholesale sales and margin on a weekly basis, always maintaining a current view for your designated area/range and reporting any changes to the HOM Manage and set up the department critical path which includes chasing suppliers to adhere to deadlines. Participate in the CP meeting. Manage the SMS order process to ensure all critical dates are maintained Assist the HOM with stock, sales and cash flow via WSSI, Line Cards and/or Payment Schedules Manage OTB for your designated area/range via WSSI and report any changes or anomalies to the HOM Assist the HOM in the identification of over stocks and provide all necessary support to the HOM in clearing old / slow moving stock Monitoring all stock intake and stock levels for the relevant brands / warehouse / customers and ensuring stock is processed in a timely manner Ensuring the right stock is in the right place at the right time whether this is for Wholesale, Ecommerce or SMU Weekly review of core line cards and highlight any potential sales /stock risk to the HOM Producing size-scales and raising; cloth requisitions, purchase orders (bulk and samples), barcodes (where appropriate) Maintenance of the buying minutes and other functions including; activating products, entering price lists, entering production, cutting cloth, amending quantities and delivery dates when required Assisting the HOM in seasonal planning and providing forecasts to the buyers / suppliers Liaise with suppliers to ensure products are despatched to the agreed ex-factory date. Liaise with the sales team and customers to ensure that they are fully updated on all deliveries and answer any relevant queries Attend key internal and supplier meetings alongside the HOM. Complete all meeting minutes for the HOM. Review assess and present sales and margins in line with weekly trading meetings. In the absence of an MDA on the team - manage the daily office duties including; booking train tickets, maintaining the attendance register, ordering stationary To adhere to the Bonded Warehouse sampling procedure - raising orders for all samples entering the warehouse Set up any required new reports under the guidance of the HOM Identifying any training needs of the MDA and ensuring relevant training is provided Complete the EBIS invoice checking on the accounts system where appropriate Providing regular and ad hoc reports for internal/external teams and customers Profile Financial awareness and understanding of departmental budgets and margins Commercial and competitor awareness Strong housekeeping and organisational skills Numeracy Effective communicator Ability to work on own initiative Team player Good visual presentation skills Time management skills Ability to work under pressure Self-motivated Job Offer A generous holiday allowance of 25 days plus bank holidays. Early finish on a Friday Free parking Hybrid working An opportunity to play a key role in a leading retail company. Head of Merchandising Head of Merchandising Head of Merchandising