Are you an experienced contact centre Team Leader with a passion and a knack for guiding teams to success?
We are seeking a dynamic Team Leader to support our Case Progressors and Client Advisors, ensuring the seamless progression of conveyancing cases and delivering exceptional service to our clients.
About this Role
In this vital role, you will assist in managing day-to-day operations, providing guidance and support to team members, clients, and suppliers while contributing to overall team performance and success.
Monitor and manage team work flow and resource allocation ensuring team workload is processed in accordance with SLAs, internal and external deadlines and to quality standards.
Direct, manage train and support the Client Associate Team to deliver high quality performance, in line with business and departmental aims.
Identifying areas for improvement and assisting with training and development of individuals to fill performance and skill gaps.
Monitor and manage team work flow and resource allocation ensuring team workload is processed in accordance with SLAs, internal and external deadlines and to quality standards.
Direct, manage train and support the Client Associate Team to deliver high quality performance, in line with business and departmental aims.
SF Recruitment are recruiting for a Production Team Leader to join our well established manufacturer, the successful candidate will need to have manufacturing experience, be an excellent leader and have strong communication skills.