Demonstrate exceptional communication and influence skills to inspire and guide the team, transforming complex or emotionally challenging situations into positive outcomes.
Lead a team of approximately 13 Digital Customer Service Advisors (CSAs), primarily handling customer interactions on social media, with occasional support on other channels such as voice.
We're looking for a motivated Digital Customer Service Team Manager to lead, develop, and inspire a team of Digital Customer Service Advisors in delivering outstanding service to our customers.
We are currently recruiting on behalf of our client for Registered Nurses (RGN, RMN or RNLD) Occupational Therapists, Physiotherapists or Paramedics in Reading who are looking for a change in direction and to use their skills and knowledge in a different way, as a Functional Assessor.
We're looking for people with the compassion and experience to understand claimants' health conditions/disabilities and how they impact their lives.
And we need people who can balance that with good computer skills, impartiality and strong time management.
Known as an Operational Improvement Lead, this is not a traditional project management role you will be able to shape the project and support delivering activities using your insight, creativity and stakeholder management skills.
We are seeking a Change Project Manager to join us in delivering improvements within our growing Renewals and Logistics business unit (providing people, resources and specialist services to our operations colleagues).
You'll be able to steer the project through discovery to develop operating models and processes, manage pilots and implement delivery plans.
Are you a qualified Nurse in need of better work-life balance?
Do you want regular hours so you can make the most of life?
If so, we can offer you a Functional Assessor role that comes with 9 to 5 hours and true hybrid working - plus the chance to make the most of your medical skills.