Our highly professional Insurance Client is looking to recruit a Claims Team Leader to lead their team of Technicians.
This is a role that can be performed on a hybrid basis, working between the office and from your home.
Due to the complexity of this role, the applicant is required to have at least 4 years of experience within the Insurance industry and is likely to be rejected if not.
As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations.
This is an Office based role in Ipswitch.
Due to growth, we are very excited to be opening a new Contact Centre in the iconic Willis Building, Ipswich, and are looking for customer service focused individuals to join our team.
We are creating a new ER function with a unique opportunity to be at the start of our journey, helping to shape, drive and guide how we operate.
This is an exciting time to join HR within WTW.
We offer the ability to work with likeminded individuals and the space to share your knowledge, expertise and innovation, in how we manage ER for over 6000 colleagues within the GB region.