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Closing date: 15-05-2024 Customer Team Leader Location: 119 London Road, Knebworth, SG3 6EX Pay: £13.32 per hour Contract: 28 hours per week regular overtime, permanent, part time Working pattern: 4 to 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
Technical Lead - Underwriting Technology Permanent London Hybrid - 2 days in office £110,000 Bonus Progression Benefits Fantastic Opportunity. About the Role The Technology Lead will need to have a clear understanding of the commercial imperatives for these UW Technology Initiatives and drive technology direction, staying up to date with the latest technologies and industry trends, and driving continuous improvement initiatives to enhance team productivity and business outcomes. About the Department & Team Key Responsibilities Understanding the UW Technology initiatives landscape for my client on a global basis, and the different UW Technology initiatives to design and support the implementation of proportionate and fit for purpose solutions designs and plans, including the downstream impacts on the technology landscape, and associated governance/controls.. Solution Design: Understand the individual initiatives and products to build and present designs (based on the high-level design considerations and transition states) to a sufficient level of detail for translation into technical deliverables Set-up and run a Design Authority Group, in line with the Terms of Reference Collaborate with Product Owners, Architects and Development teams to develop the solution design, aligning detailed designs with the high-level design and escalating any deviations Work closely with Software Architects, challenging their decisions and collaborating with them to optimise technical designs and translate them into technical deliverables Documenting key transition states from a Technology delivery point of view, and evolution throughout interim states, to a target Technology state Technology Capabilities & Standards: Provide application design and programming expertise and guidance to Technology professionals involved in the development and enhancement of business applications Work with Technology areas to identify, propose and implement new technologies as solutions to business needs, based on strategic direction and priorities Aligning the detailed designs with the wider GRS Technology Roadmap and 'North Star' Architecture and standards Create technical documentation for development solutions, future reference, and reporting Supporting the Development Teams: Work with agile development teams to build and enhance a growing software platform and provide technical leadership throughout the technical design and sprint process and ensure the team delivers high quality work that supports the delivery of business capabilities and associated value. Develop and set documentation and standards for all development and delivery activities, including using a common approach, structure, and platform (e.g. Confluence) for documentation, be responsible for checking that these standards are being properly met and ensure documentation and reporting evolves as requirements change over time. Supporting GRS/GRSI's Agile Transformation - the Technology Lead is also responsible supporting Agile practices at both the Team and Portfolio level, including: Facilitating the prioritisation of features for Program Increment (PI) 90/30-day planning and individual Sprint planning and prioritisation, supporting the Portfolio Head and Product Owners to manage change to the programs' PI plan and identify the impacts of those changes Driving cross team, Portfolio, and departmental planning, collaboration, coordination, including identifying dependencies and resolving impediments Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity Participating at Portfolio level and within cross-functional teams as a subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting Agile best practices and processes Supporting the configuration of Scaled Agile to the needs of the organisation, standardising, and documenting practices Skills and Experience Technology Expertise - you will have experience as the technology expert on a development team where you were responsible for everything from planning to delivering key features and management of those features. To be successful in the role you will need to quickly develop a deep understanding of the products and business goals which you can translate into technology direction, design, and decisions. Experience of Insurance and Reinsurance business and supporting technologies and/or experience leading implementation programs for the same is preferable. Agile and Scaled Agile practices - you know about and can lead on a range of Agile and Scaled Agile tools and techniques and be an advocate for these tools and techniques. You can establish a feedback loop for teams; you can take responsibility for the translation and measurement of value (what you put in and what you will get out) and ensure this relates to UW Technology Initiatives objectives and business needs. You can ensure the team has a situational awareness of work and priorities across the team. Angular 6 Java/JavaScript/JSON Ci/Cd pipeline build & deployment tools e.g. Bamboo Micro services & APIs Cloud experience (AWS & Azure) and serverless code deployment API integration experience, REST preferred Understanding of event driven architecture. Different AWS deployment methods e.g. native EC2, Pivotal Cloud Foundry (JVM) & Docker Familiar with design thinking, behaviour, and test-driven development/familiarity with test-and-learn approaches Experience of SQL database development, SSIS and cloud deployment e.g. RDS in AWS Knowledge of containerised deployments and optimisation techniques & tools e.g. Docker, Fargate, Kubernetes Experience of working with wider project teams including Scrum Masters, Product Owners, Business Analysts and Testers Experience of producing technical support documentation Experience of writing technical specifications/User Stories Experience of working within the full development lifecycle i.e. development, unit testing and release management Experience of source code repositories, code branching and version control systems e.g. GIT and TFS