We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
The role
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
We are looking to recruit for a Technical Estimator for our growing company based on the outskirts of Cardiff who will be responsible for interpreting our customers needs using company software and design software to provide accurate project specific solutions.
Duties
Ensure major project quotations and technical submission are on time, accurate and commercially sound to maximise their chance of conversion to order.
Develop and maintain improved communication within the wider Operations Team.