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Summary Working within a bustling atmosphere as part of a passionate team, this role as a Welcome & Service Assistant plays a core part in providing fantastic customer service. The National Trust in Wales is a bilingual organisation and all staff and volunteers must show a commitment to work in a fully bilingual environment. For this role we require minimum Listening & Understanding and Speaking competency at level 2. Welsh learners are very welcome to apply and training can be provided to develop Welsh language skills. Salary: £11.64 / hour Contract/duration: Fixed term contract until the 25th of February, 2025 Hours/working pattern: 22.5 hours a week, which includes weekend shifts; to be discussed at interview (No evenings) Yn gweithio mewn awyrgylch prysur fel rhan o dm brwdfrydig, mae'r swydd hon fel Cynorthwydd Croeso a Gwasanaeth yn chwarae rhan ganolog wrth gynnig gwasanaeth cwsmer rhagorol. Mae'r Ymddiriedolaeth Genedlaethol yng Nghymru yn sefydliad dwyieithog a rhaid i'r holl staff a gwirfoddolwyr ddangos ymrwymiad i weithio mewn amgylchedd cwbl ddwyieithog. Ar gyfer y swydd hon mae angen cymhwysedd Gwrando, Deall a Siarad ar lefel 2 o leiaf. Mae croeso mawr i ddysgwyr Cymraeg wneud cais a gellir darparu hyfforddiant i ddatblygu sgiliau Cymraeg. Cyflog: £11.64 / awr Yr oriau: 22.5 awr yr wythnos, sy'n cynnwys sifftiau penwythnos; i'w drafod yn y cyfweliad (Dim nosweithiau) Hyd: Contract cyfnod penodol hyd nes 25ain Chwefror, 2025 What it's like to work here Penrhyn is a Victorian house disguised as a huge neo-Norman castle, with a varied programme of events that bring this unique property to life. Penrhyn's history is staged upon slavery, slate, splendour and strikes and we're currently working on transforming how we tell this special place's story to move, teach and inspire our visitors. Click here for more information about this location Mae Penrhyn yn dy Fictoraidd wedi'i guddio fel castell neo-Sioraidd anferth, gyda rhaglen amrywiol o ddigwyddiadau sy'n dod 'r eiddo unigryw hwn yn fyw. Mae hanes Penrhyn wedi'i seilio ar gaethwasiaeth, llechi, ysblander a streiciau ac ar hyn o bryd rydym yn gweithio ar drawsnewid sut ydym yn adrodd hanes y lle arbennig hwn i gyffroi, addysgu ac ysbrydoli ein hymwelwyr. Cliciwch yma am ragor o wybodaeth ynghylch y lleoliad hwn What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience. You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. You'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent. Fel elusen gadwraeth fwyaf Ewrop, rydym yn gweithio'n galed i godi arian fel ein bod yn gallu parhau i ofalu am dreftadaeth ein hymddiriedolaeth. Mae ymwelwyr yn rhan allweddol o'r hyn rydym yn ei wneud, felly byddwch yn gyfrifol am sicrhau eich bod yn cynnig gwasanaeth rhagorol i'n holl ymwelwyr, bob dydd. Fel Cynorthwyydd Croeso a Gwasanaeth, eich gwaith chi yw sicrhau bod ein hymwelwyr yn cael croeso perffaith, yn eu paratoi am brofiad arbennig. Byddwch yn gyfrifol am ateb ymholiadau, a gwneud yn siwr bod ymwelwyr yn gallu dod o hyd i bopeth sydd ei angen arnynt yn ystod eu hymweliad. Mae deall pam a sut rydym yn ymgysylltu 'n cefnogwyr yn allweddol. Byddwch yn gweithio gyda'r tm croesawu ymwelwyr i gysylltu popeth rydym yn ei wneud yn l i'n hachos a'r gwaith parhaus rydym yn ei wneud. Byddwch yn cyflawni safonau uchel o gyflwyno yn yr eiddo, ac yn sicrhau bod ein holl gyfathrebiadau gyda'n hymwelwyr yn glir ac yn gyson. Who we're looking for Customer focused with an understanding of the importance of great service A team player, but also can work on your own initiative Well organised and adaptable Willing to learn new skills Have a positive attitude Cwsmer yn canolbwyntio gyda dealltwriaeth o bwysigrwydd gwasanaeth gwych Chwaraewr tm, ond gall hefyd weithio ar eich menter eich hun Trefnus ac addasadwy Barod i ddysgu sgiliau newydd Agwedd gadarnhaol The package The National Trust has the motto For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18) Tax free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most locations Independent financial advice Click here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed) Cynllun gofal plant di-dreth Cynllun benthyciad blaendal rhentBenthyciad tocyn tym
Established in 1969, The Original Factory Shop brings big brands at bargain prices to Britain's local high streets. We source "must buy" quality ranges at unbelievable prices, bringing out the bargain lover in everyone so we can satisfy our customers. With stores nationwide, we bring our customers big brands up to 70% off across multiple departments including fashion, beauty, home & more. High street cut price labels were how we started the business (with our first store in Keighley) and still form a part of our range today. We currently have an exciting opportunity for a Store Manager to join our branch in Bangor, Wales. We have an exciting opportunity for an ambitious Store Manager to create a friendly, welcoming, customer focused environment that delivers great results and a great place to work. As a Store Manager you will lead the team, be passionate about engaging with our customers, maximise the business by being quick to act and consistently search for new ideas. You will lead from the front and ensure all your colleagues create a great customer experience. As we are a proud community retailer you will actively encourage engagement with the local area to deliver top results. You will work hard yet keep it fun! We are looking for individuals who have Retail Management experience and a passion for delivering great customer service. You will have and understanding of working within a fast paced sales and results driven environment as well as the ability to motivate, manage and support a team. If you are an existing Store Manager, Assistant Manager, Cluster Manager, Retail Manager or a Branch Manager then we would love to hear from you. The Original Factory Shop Benefits include; Competitive Salary, Colleague Discount, Onsite training, Alternate weekends off, 31 days holiday (Inc Bank Holidays), Birthday day off, Free life insurance, recognition scheme, long service awards, Contributory pension scheme, Employee Assistant program and more Please click Apply to start your application. For more information about The Original Factory Shop, please go to our website at: www.tofscareers.com The Original Factory Shop is committed to equal opportunities and it welcomes applications from all who believe they fit the essential requirements of the job.