The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
Their team is very technical, & you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, & other aspects of the business.
A Managed Services Provider is looking for an apprentice to support their clients remotely as well as onsite.
KEY DUTIES
Provide 1st line email, phone, and remote support to our client's base in the UK, Europe, Asia, and the US.
Our client is looking to recruit a Technical Support Consultant to work within the globally distributed IT team, to provide IT technical support from the Leeds office to all our users across the global business.
Our solutions help businesses with product sourcing, client quotes, orders, invoices, and include a built-in accounting platform.
Join a dynamic team at AIM Smarter where we provide cutting-edge order management and website solutions that empower suppliers and distributors to streamline operations.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.