We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
The NET Recruit team are delighted to be working with a highly successful manufacturing company based in the Portsmouth area, who are searching for an 2nd Line IT Support Technician to join their busy and growing team.
This business has been experiencing a stable period of expansion and success in recent years and as such are looking to expand their internal support teams to ensure that all staff have access to the support, ensuring that the business can deliver a seamless service to its customers.
General
The position holder will primarily be providing 2nd line support, with the requirement for ad-hoc 1st line support when needed by the team.
To perform desk side support to clients as requested.
To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
Posted by Key Recruitment Ltd • £28K/yr to £30K/yr
To manage, supervise and carry out the servicing, repair, installation and maintenance to a comprehensive range of equipment systems, building facilities & vehicles.
Manage, supervise and organise projects and staff.
Ensure all work is carried out in accordance with the Services Quality procedure, customer satisfaction and required legislation.
This is a full time remote position, where you will be working as part of a small team to provide a full installation, maintenance, and repair service to a key customer within the financial services industry.
We are seeking an additional Field Service Engineer in the Portsmouth area to join our forward thinking employee focused organisation.
A fantastic opportunity has arisen here at Service Express!
Your primary responsibility will be to plan and schedule future appointments to the available resources and liaise with the repair teams advising them when we are at capacity for appointments.
You will be working in a call centre environment with other Resource Controllers and be responsible for allocating Operatives and Sub-Contractors to repairs at the appointment time requested by the customer.
To succeed in this role it is essential you have a positive, professional and versatile attitude and are able to make rational and proactive decisions in a constantly changing and dynamic environment.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.