Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Posted by Trapeze Recruitment Services Limited • £25K/yr to £26K/yr
Your day-to-day duties will be taking incoming escalated service requests from the Remote Support Engineers.
You'll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues and maintain a healthy technology and security standard across your customers' technology stack.
This includes the need to potentially attend client sites - for anything that cannot be resolved remotely.
Posted by Crimson Tide mpro limited • £45K/yr to £55K/yr
Crimson Tide mpro Limited has an exciting opportunity available for a Technical Support Manager to join our team based in Tunbridge Wells, Kent.
This role is hybrid, with 3 days in the office weekly.
You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £45,000-£55,000 per annum, depending on experience.
We are looking to hire a Technical Support Engineer Apprentice to provide services to our clients who we provide a full range of IT services to.
Employer description
With years of experience as a trusted Managed Services Provider, SimpleIT4u bring a wealth of knowledge and expertise to our clients, delivering reliable and effective IT solutions for businesses of all sizes.
We are dedicated to providing innovative and reliable IT solutions through IT consultancy, managed services, networking, and cloud computing.
Posted by Pearson Whiffin Recruitment Ltd • £30K/yr to £35K/yr
Essential Skills & Experience
Previous experience in IT Support/Helpdesk Role.
General
The role will be to work as part of a team dealing with troubleshooting hardware and software issues, including low level networking issues as well as supporting users.
We are working with a Kent based company who are looking for someone with a background in IT Support, covering 2 nd line support issues to users across Window based systems, including 365.