The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
Our client is looking to recruit a Technical Support Consultant to work within the globally distributed IT team, to provide IT technical support from the Leeds office to all our users across the global business.
To join us, we are actively seeking a self-motivated, efficient, and well organised individual with a keen eye for detail and progression, to join us as a Hardware Repair Technician.
Providing quick turnaround times, our repair centre oversees hundreds of device repairs on a monthly basis, and we set an extremely high standard of service for all mainstream makes and models, including Apple, Samsung, Microsoft, Dell, HP and Lenovo.