Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication.
Main Purpose of Job
- Support commercial engineers, end users, and potential customers using troubleshooting sheets and product manuals.
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
Length: Permanent, full-time
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
Since its foundation in 1849, the West Brom has been proud to serve members from across its West Midlands heartland and beyond.
General
Throughout that time, we have remained steadfast to our founding principles a commitment to financial success and security for the benefit of members, outstanding service, providing a warm environment for people to work, learn and develop their careers and creating deep roots in the local communities we serve.
The West Brom has seen highs and lows within this history, but the vision, determination and courage of members and employees has seen us become one of the UK's top performing building societies.
Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users.
Provide technical support for a bespoke tech platform - training is provided on this platform.
General
My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support.