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Job title - Technical Support Officer Location - Ilford, IG4 Contract - Temporary ongoing Hours - Full Time 36 hours Start Date: ASAP We are currently recruiting for a Technical Support Officer. As a Technical Support Officer, you will be responsible for providing technical support and assistance to clients and internal teams. You will also be responsible for troubleshooting and resolving technical issues, as well as providing training and support to end-users. Duties would include: Provide comprehensive technical assistance for internal and external customers. Troubleshoot hardware, software, and networking issues efficiently. Maintain technical documentation and ensure accurate recording of troubleshooting steps. Assist in managing and upgrading our technical infrastructure. Coordinate with vendors to resolve complex technical problems. Collaborate with cross-functional teams to ensure seamless IT operations. Monitor IT systems to identify potential issues and recommend solutions proactively. Provide training to staff on new software and hardware implementations. Essential criteria and experience: Bachelor's degree in Computer Science or related field (or equivalent experience). Proven experience in technical support or a related role. Strong understanding of computer hardware, software, and networking. Excellent problem-solving and communication skills. Ability to manage multiple tasks effectively and prioritize accordingly. Familiarity with IT documentation and ticketing systems. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on or send an E-Mail to
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices. Escalate complex issues to the Technical Support Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the Product Group and Account Management, to address customer concerns and provide feedback on product performance. Stay up-to-date on product features, enhancements, and troubleshooting techniques through ongoing training and self-study. Participate in team meetings and training sessions to share knowledge and improve overall support efficiency. Key Skills Required Previous experience in a technical support role or customer service position is preferred. Strong technical aptitude with the ability to quickly learn and understand complex systems and software. Excellent communication skills, both verbal and written, with a professional and courteous demeanour. Strong problem-solving skills and the ability to think critically under pressure. Ability to multitask and prioritise tasks in a fast-paced environment. Familiarity with ticketing systems and customer relationship management (CRM) software is a plus. Perks of the Role; Fantastic Salary of £28,000- £30,000 Experience-dependent Monday-Friday only 9 am-5 pm Hybrid working model Free parking on site Health Assured Employee Assistance Programme (EAP) Private Medical Insurance 25 days of holiday plus Bank Holidays Life Assurance (x4 salary) Pension This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!