As the Global IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.
Our Global manufacturing client are urgently seeking a Global IT Service Desk Team Leader to join their team on a permanent basis.
Key responsibilities of a Global IT Service Desk Team Leader
Controlling scheduling and workload through the management of the team's ticketing queue.
My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
2nd Line Technical Support £30,000 Newcastle On-site
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
My client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.
This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment.
You will be providing solutions to clients across different sectors.
The business is growing organically, as well as through acquisitions, hence the need to expand the support team.
This role is for you if you are experienced with Novations and Agency related work as part of financial adviser business acquisitions.With this role you will benefit from joining a large team where you will receive support, remote working, great benefits, and due to growth plans, there will be opportunities to progress further within the business.
The business is a fast-growing and well-established Financial Services business with offices across the UK.