Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support.
Responsibilities
Resolving simple technical issues for our customers in a timely manner.
Answering product-related customer queries via phone and email.
Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team.
In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.
Your responsibilities will include
Providing product-related information and technical support to their German-speaking customers.
Background: As a Mobile Phone IT Support Specialist within a financial services firm, you will be responsible for providing technical support and assistance to employees using mobile devices, such as smartphones and tablets, within the organization.
Your role will be crucial in ensuring the smooth operation of mobile technologies, enhancing productivity, and maintaining security standards in line with regulatory requirements.