In the role of Technical Support Specialist, you will wield considerable influence, ensuring the seamless operation of our systems and providing resolution to technical inquiries from our valued clientele.
As we continue to expand our global Customer Success and Service team, we are seeking technically adept individuals based in the UK or Germany to join our ranks.
DIGITEC stands at the forefront as a specialist provider of B2B Financial Markets software solutions, with a growing emphasis on SaaS solutions.
A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
Job Responsibilities
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
Our client, an international IT hardware company, is looking for a Technical Support Specialist with fluent German and English to join their international team.
In this role, you will provide outstanding support to the company's customers, together with accurate resolution and guidance on all product-related issues and questions.
Your responsibilities will include
Providing product-related information and technical support to their German-speaking customers.
The Technical Product Specialist will become a subject matter expert across all products and provide escalation support to internal and external users.
The Technical Product Specialist will be responsible for conducting 3rd line technical investigations and will provide extensive experience across SaaS, IoT, satellite devices, telecommunications, and mobile applications.
Our client, a leading forward thinking technology organization, is currently recruiting for a Technical Product Specialist to join their product team.
My client are seeking a Technical Services Representative to join their team, providing exceptional service to both our customers and consumers, mainly in after sales.
The ideal candidate will have a strong commitment to customer service excellence, be well-versed in GDPR and security measures for sales and have the ability to multitask effectively in a fast-paced environment.
The role involves handling enquiries, processing orders on the SAP system and assisting visitors at our Business Experience Centre.