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Junior Technical Support Specialist (Fully Remote) Salary: Up to £26,000 per annum, depending on experience Full-time, Permanent Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support. Responsibilities: Answering product-related customer queries via phone and email. Resolving simple technical issues for our customers in a timely manner. Prioritizing technical product issues based on severity and impact. Collecting contextual and technical information about product issues to facilitate efficient resolution. Handing over clear and detailed information to developers regarding bugs and change requests. Participating in daily/weekly sprint meetings with the team to discuss progress and plan tasks. Key Requirements: Some experience in customer-facing interaction, demonstrating strong communication and interpersonal skills. Familiarity with Web technologies such as HTML, CSS, and JavaScript. (Desirable) Some knowledge of C# and the .NET framework. (Desirable) Ability to work independently and collaboratively in a remote team environment. Strong problem-solving skills and a proactive approach to technical challenges. Attention to detail and a commitment to delivering high-quality customer support. Sound like you? Send your CV now. Job Type: Full-time, Permanent, Salary: Up to £26,000 per annum, depending on experience