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Role: Technical Support Specialist Location: Cheshire / Crewe Salary: Up to £28,000 Reporting to: Technical Manager Overview: Join our dynamic team as a Technical Support Specialist, where you'll play a pivotal role in delivering top-tier IT assistance to our valued clientele. Embrace a vibrant workplace culture that fosters growth and rewards initiative, while enjoying competitive benefits and ample opportunities for career advancement. Key Responsibilities: Collaborate closely with team members to provide comprehensive support solutions. Deliver first-line helpdesk assistance to customers, addressing inquiries with efficiency and professionalism. Conduct on-site installations and offer hands-on support as needed, ensuring seamless integration and optimal performance. Utilize advanced diagnostic skills to identify and resolve software and hardware issues, both remotely and through site visits. Uphold a superior standard of customer care, proactively communicating with clients to provide timely updates on issue resolution progress. Adhere to all company health and safety protocols and policies, prioritizing the well-being of all stakeholders. Flexibility to undertake additional duties as required by business demands. Personal Qualities and Skills: Exemplify professionalism in all interactions and tasks. Demonstrate a strong drive for career advancement and continuous learning. Display adaptability and a proactive approach to problem-solving. Exceptional communication abilities, particularly adept in phone and video conversations. Possess a determined and ambitious mindset, eager to exceed expectations. Maintain a polished and well-groomed appearance. Exhibit outstanding punctuality and attendance records. This role is suitable for a candidate who is looking to get into a technical support role. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)
Junior Technical Support Specialist (Fully Remote) Salary: Up to £26,000 per annum, depending on experience Full-time, Permanent Well-established software house seeking a Junior Technical Support Specialist with a passion for troubleshooting technical issues and providing top-notch customer support. Responsibilities: Answering product-related customer queries via phone and email. Resolving simple technical issues for our customers in a timely manner. Prioritizing technical product issues based on severity and impact. Collecting contextual and technical information about product issues to facilitate efficient resolution. Handing over clear and detailed information to developers regarding bugs and change requests. Participating in daily/weekly sprint meetings with the team to discuss progress and plan tasks. Key Requirements: Some experience in customer-facing interaction, demonstrating strong communication and interpersonal skills. Familiarity with Web technologies such as HTML, CSS, and JavaScript. (Desirable) Some knowledge of C# and the .NET framework. (Desirable) Ability to work independently and collaboratively in a remote team environment. Strong problem-solving skills and a proactive approach to technical challenges. Attention to detail and a commitment to delivering high-quality customer support. Sound like you? Send your CV now. Job Type: Full-time, Permanent, Salary: Up to £26,000 per annum, depending on experience