Our client in Cambridge is looking for a Technical Support Engineer to support their in house application.
The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users.
You will be organising in person meetings with Clients, typically meeting the main decision makers within the business (Owner, Managing Director, Financial Director, Technical/Operations Director), to talk through the entire R&D tax credit scheme, how it operates and then proceed to extract the technical information regarding the innovations and research and development work performed by the Company during the recent periods, to identify whether their quality for R&D Tax Credits.
Operating from their HQ in the Midlands, they are seeking experienced R&D Tax Experts, who are looking to manage the entire Client journey from start to finish, with the full support of an in-house Technical Writing Team.
Due to unprecedented growth and future expansion, our client are now seeking to expanding their Technical R&D Consulting business in the Midlands.
Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within a Trust.
Do you have a professional approach to customer service and enjoy helping people?
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team.
This role requires someone who is process orientated, effective and has the ability to build rapport with their clients.
They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role.