Posted by Futures Manufacturing • £40/hr to £50/hr
Have you worked in a Technical Support Consultant role, or similar, where you've been responsible for handling incoming service queries from IT users and showing users how to use a newly installed Dynamics Business Central system?
Do you have a good knowledge of Microsoft Dynamics Business Central so that you could solve a good number of common Dynamics Business Central / D365 queries straight away?
Do you have manufacturing experience and have a layman's understanding of what sales, design, production, supply chain and finance teams do in a manufacturing company?
The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.
Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
Our client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.
Key Responsibilities
Respond to incoming client communications, ensuring timely follow-up as required.
Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Document fixes for use by others within a knowledge base system.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
Ideally you will have some client facing technical support experience, preferably gained within financial services.
Our Global Technology & Operations division seeks a professional CashPro & Technical Service Advisor to join their team in Bromley or Chester.
General
My high-profile banking client are recruiting for Cashpro and technical service advisor and The role is a hybrid role, with 3 days in the office and 2 days from home, working normal office hours.