Responsible for answering all calls and chats to the Service Desk within the SLA response times.
General
The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business users and involves working on incidents and service requests using the Service Desk tool (Service Now).
The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
This profitable and growing organisation require an experienced IT Support Engineer, to join them their established team providing remote, email and in-person technical support to hundreds of users.
You will have excellent communication skills and the ability to learn new technologies quickly.
£26,000 - £30,000 bonuses, 35-hour work week and great benefits
We are looking for an enthusiastic and motivated IT Support Assistant to join our team as part of an IT Level 3 Apprenticeship programme.
About A.S.E Computer Services: A.S.E Computer Services is a leading IT services provider, specialising in delivering high-quality managed services and IT solutions to businesses across the UK.
We are known for our customer-centric approach and commitment to technical excellence.
Ready to elevate your career with an innovative company SSG Insight has an exciting opportunity for a IT Support Technician to join their dynamic team!
About Us
With over 40 years of expertise in CMMS and EAM, we're dedicated to helping organisations create smart, efficient workplaces.
Since our founding in 1983, SSG Insight has emerged as a global leader in asset maintenance management software.
Our client is part of a global brand and due to continued growth, they need a print estimator to provide the technical expertise to account managers, liaise with internal production and external suppliers on their full suite of print that is distributed nationally and worldwide for some clients.
This is a key role which supports the sales team and knowledge of print and print production is essential.
Managing the process of each print job is the focus, this includes everything from processing internally, supplier management, updating internal sales team and agreeing lead times, estimates on cost and follow through to final dispatch.