The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.
Our client, a well-established manufacturing company in Leeds, is seeking a skilled Technical Administrator to support their growing operations.
Join a leading provider of precision engineered components, sealing technologies, and specialised surface coatings.
General
This role is ideal for someone with an engineering background who is confident in reading and interpreting technical specifications and pre-production documents.
Our client is part of a global brand and due to continued growth, they need a print estimator to provide the technical expertise to account managers, liaise with internal production and external suppliers on their full suite of print that is distributed nationally and worldwide for some clients.
This is a key role which supports the sales team and knowledge of print and print production is essential.
Managing the process of each print job is the focus, this includes everything from processing internally, supplier management, updating internal sales team and agreeing lead times, estimates on cost and follow through to final dispatch.