Our client in Cambridge is looking for a Technical Support Engineer to support their in house application.
The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users.
Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within a Trust.
Do you have a professional approach to customer service and enjoy helping people?
A world leading Chemical company is looking for a Product Safety Assistant to join their team based in the Duxford.
Reporting into the Head of R&D, the successful applicant will bring knowledge of chemical regulations from the chemical industry to support the ongoing development of products.
As the Product Safety Assistant you will be
Conduct hazard classification and author Safety Data Sheets to meet global regulatory standards (GHS) and country-specific regulations.
Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.