The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.
Our client, a well-established manufacturing company in Leeds, is seeking a skilled Technical Administrator to support their growing operations.
Join a leading provider of precision engineered components, sealing technologies, and specialised surface coatings.
General
This role is ideal for someone with an engineering background who is confident in reading and interpreting technical specifications and pre-production documents.
Posted by Watermark Technologies • £30K/yr to £35K/yr
Company Overview
We pride ourselves on providing high-quality products and excellent customer service to our clients who operate in a number of different sectors - finance, insurance, healthcare and accountancy and more.
Our document management software products have been trusted by clients in countries as diverse as the UK, South Africa, and the Middle East.
Watermark Technologies Ltd is a well-established B2B software business, based in Shipley, that has been operating for over 20 years.