Due to continued growth, they are now seeking to recruit a Technical Support Engineer to enhance its technical operations commitment to B2B and B2C end-users.
Offering £26,000 - £28,000 Basic Salary based at Harrogate Office.
Our client is an established IT company that focusses on delivering Broadband and Wi-Fi services to the leisure industry throughout the UK, utilising a business model that has established itself as an acknowledged leading provider in this sector.
Responsible for troubleshooting any technical issues that have been escalated through the helpdesk.
General
My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout.
We are looking for someone with proven IT support experience, excellent problem-solving skills and a strong understanding of network technologies to provide both office and field-based IT support to our customers.
We offer a wide range of IT support services tailored to our customer needs including general maintenance, broadband, network management etc.
Support typically includes managing Windows servers, networks, AD and supporting Microsoft 365 services.