My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
2nd Line Technical Support £30,000 Newcastle On-site
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
As a Patient Support Advisor, you will be responsible for responding to and documenting customer technical enquires via phone calls and emails.
Join our client's team as a Patient Support Advisor and make a real difference in the lives of patients and their support persons.
You will engage with prospective and current customers, including patients, their support persons, and healthcare professionals, providing them with the best possible resolution to their concerns.
Successful candidates will have an in-depth knowledge in access controls and will also provide technical support, troubleshooting assistance and provide resolutions to customers via email and telephone.
They are now looking for a Technical Support Engineer due to the growth of the business.
Our client is a global manufacturer who specialises in electronic gates and access controls security systems.