The 2nd Line Support Engineer will have a salary up to £35,000, you'll monitor and maintain the organisation's desktop environment(s) in a technical support role.
The 2nd Line Support Engineer is responsible for answering IT requests via phone, email, live chat or instant message, explaining solutions in technical and non-technical terms.
The 2nd Line Support Engineer will work across various technologies and liaise across multiple business areas to support incidents, problems and requests.
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Posted by Elevation Recruitment Group • £40K/yr to £45K/yr
General
Our client is looking for a proactive and customer-oriented Field Service Technician to provide on-site technical support for the sales, installation and maintenance of customer production equipment and systems whilst also working with customers to identify improvements, source contractors to support with work on sites and manage projects.
Elevation Recruitment Group are working with a global chemical manufacturer based in Bradford to recruit a Field Service Technician.
Duties of the Field Service Technician include
Carry out routine service calls to maintain and serviceequipment.
We are on the lookout for a Service Development and Support Officer to play a pivotal role in enhancing the performance of our services.
This position involves the creation and upkeep of systems, in-depth data analysis, and the execution of audits to ensure our operations are both effective and compliant.
Day to Day of the Role
Design and refine bespoke systems and databases to enable robust service monitoring.
"Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams and is expected to provide anything from general advice to colleague through to in-depth technical assistance to customers.