Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
Would you like to work for a successful, well-established company, where you will be managing and developing the support team?
They offer a salary of up to £25,000 along with 23 days holiday plus bank holidays, free parking, pension scheme and a fantastic working environment where everyone feels a valued member of a truly sociable team.
The successful candidate will work alongside the existing team member to ensure the efficient completion of all day-to-day activities related to hardware and software asset management.
This role will be perfect for an individual who excels both independently and within a team, and who can contribute to the evolution of our IT asset management practices.
We are now looking for an enthusiastic, self-motivated and proactive individual to join our team as an IT Asset Specialist.