Are you a customer focused Software Support Manager with previous experience in managing technical I.T teams or similar that have delivered an exceptional service to their customers?
To be successful as a Software Support Manager you should have excellent interpersonal and conflict management skills.
You will be responsible for training, supporting, developing and leading a bright and capable team, whilst also prioritising managing escalations and building strong relationships with Key Accounts, focusing on providing excellent communication and technical support to all customers whilst meeting and exceeding set SLA's.
We are seeking an experienced IT Support Manager to lead our technical support team.
General
We are a dynamic and growing Managed Service Provider (MSP) serving mid-sized businesses across various industries.
We pride ourselves on delivering exceptional IT support and solutions to our clients, ensuring their technology infrastructure runs smoothly and efficiently.
Our client are a large, multi-national facilities management organisation and they are hiring a Technical Services Manager to join their team on a permanent basis.
This role will offer the opportunity to work at a prestigious site in central London.Your new role
Parkside Recruitment are seeking a proactive Technical Services Manager (TSM) to join our client's team in a prestigious multi-tenanted property in Waterloo, Central London.
About
The Technical Services Manager will play a pivotal role in managing engineering risks and driving building performance through technical solutions.
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990.
We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds.
We are seeking a skilled Technical Project Manager to join our team in London.
The ideal candidate will be responsible for overseeing the planning, execution, and delivery of IT projects, ensuring they are completed on time, within scope, and within budget.
Key Responsibilities
Manage multiple IT projects simultaneously from initiation to closure.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.