Customer Service Advisor / Temporary / Coalville / Fully office based
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same, you will learn 'on the job' so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
We are seeking a dedicated and skilled Housing Options Advisor to join a team based in Leicestershire on a full-time temporary ongoing basis.
The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community.
The Housing Options Advisor will be a part of a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice.
Join a market-leading and forward-thinking community healthcare services provider in Leicestershire.
Our client supports primary and secondary care services, offering top-notch Dermatology, ENT, and Audiology services to patients referred from GP services and NHS Trusts.