The focus of this Technical Support Specialist role is to provide technical support for customers accessing part and fully tracked services via the WCMS using the ticket system and in line with service level agreements.
This opportunity offers remote working and varied responsibilities, including adding new services and fault identification and resolution.
We are looking for a fearless and talented individual like you to join our mission to be the best that the industry has to offer.
We are seeking a Technical Support Specialist to join our clients team, providing front-line technical support to both our internal and external sales teams.
You will be directly communicating with our client base, assisting with technical enquiries for all our products and bespoke solutions, and reporting to the Managing Director and Projects Manager.
This multi-tasking role offers excellent prospects for career growth and development.
The Technical Support Specialist position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
Duties & Responsibilities
To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Telephony.
To provide an excellent customer service experience whilst managing customer expectations.
Posted by Platform Recruitment • £45K/yr to £50K/yr
General
I am working with an engineering company based near reading who are now looking for a Product Specialist to join their team.
The ideal candidate should have strong engineering skills and will help connect the commercial and engineering teams, while also working closely with customer support.
Responsibilities
Serve as the product specialist, leading demonstrations, providing technical expertise, and offering market feedback.