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Role: Technical Support Specialist Location: Cheshire / Crewe Salary: Up to £28,000 Reporting to: Technical Manager Overview: Join our dynamic team as a Technical Support Specialist, where you'll play a pivotal role in delivering top-tier IT assistance to our valued clientele. Embrace a vibrant workplace culture that fosters growth and rewards initiative, while enjoying competitive benefits and ample opportunities for career advancement. Key Responsibilities: Collaborate closely with team members to provide comprehensive support solutions. Deliver first-line helpdesk assistance to customers, addressing inquiries with efficiency and professionalism. Conduct on-site installations and offer hands-on support as needed, ensuring seamless integration and optimal performance. Utilize advanced diagnostic skills to identify and resolve software and hardware issues, both remotely and through site visits. Uphold a superior standard of customer care, proactively communicating with clients to provide timely updates on issue resolution progress. Adhere to all company health and safety protocols and policies, prioritizing the well-being of all stakeholders. Flexibility to undertake additional duties as required by business demands. Personal Qualities and Skills: Exemplify professionalism in all interactions and tasks. Demonstrate a strong drive for career advancement and continuous learning. Display adaptability and a proactive approach to problem-solving. Exceptional communication abilities, particularly adept in phone and video conversations. Possess a determined and ambitious mindset, eager to exceed expectations. Maintain a polished and well-groomed appearance. Exhibit outstanding punctuality and attendance records. This role is suitable for a candidate who is looking to get into a technical support role. If you are interested then please apply or send your CV to ( sophie . allen @ nextech - group . co. uk)