The Technical Services Director is responsible for the Technical aspect of the commercial business including Technical Support, Field Service Operations, Quality & Continual improvement & Product Training, with the objectives of ensuring product safety, minimising costs and improving the customer's experience.
Ensuring those who encounter their products have sufficient knowledge to install, service repair and use the products we deliver.
Our financial services client is looking for a Technical Service SME to support the Service Excellence team, dealing with engagement from project and initiatives for new services, as well as creating new, and improving operational processes and introducing new capabilities relating to colleague-facing helpdesks
Must be in the office in Leeds OR Edinburgh 1-2 times a week