Kelly Services are looking for a Technical & Service Department Manager to work for a well-established client based in Shepshed, Leicestershire.
Salary £55,000 - £60,000 per annum
Overall Responsibilities
To provide leadership to the combined Technical and Service Department, ensuring the integrated department delivers excellent Technical and Engineering Leadership for the organisation and support for Customers.
Looking for an experienced Technical Manager to be responsible for leading a helpdesk team of 6, and 5 Field Service Engineers, who providing remote and onsite technical support, on network systems on their clients' sites.
The role requires you to be a level of escalation on service calls to the helpdesk team, applicants therefore need to have come from a technically hands on (ideally 3rd Line) Infrastructure Support / Networking background.
The company provide Networked IT, AV, and IPTV solutions to mostly corporate hospitality environments (hotels).
As the Service Manager, you will play a critical role in ensuring the delivery of high-quality service to their clients.
They are seeking a Service Manager to join their team of 4 during this period of unprecedented growth.
Our client based in Banbury provides a range of customised services, including warehousing, distribution, and sales and marketing, to support partnered manufacturers of medical and surgical products across the UK.
The main purpose of this role is to manage and coach the team and support in all areas.
It is expected that the role will consist mainly of management and not delivery of IT support although you will need to be able to get involved where necessary.
This is a varied and demanding role working for a large organisation in which you will be working alongside all levels of stakeholders and managing a team of 30.
As our successful candidate you will be responsible for ensuring that all incoming technical enquiries are dealt with in a timely and professional manner.
We are absolutely thrilled to be working alongside our Award Winning Construction Manufacturing client as we look to recruit for a customer-focused Technical Services Advisor.