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Job purpose: Provide technical support solutions to our end users, engineering, part-sales team, production, and other internal departments/functions as required. Key Responsibilities: (Key Tasks) Provide technical support for in-service systems, collating customer-ready engineering responses to technical support enquiries in a timely manner. Where beneficial, recreate customer reported issues in-house to assist problem resolution. Be an active member of the "on call" out of hours rota system. Generate internal NCRs and champion the progress of remedial actions as required to address issues arising from customer reported issues. Provide technical input during the quoting and tendering phase to understand customer requirements. Be commercially aware when dealing with customer issues. Log and review all customer and technical support enquiries using FAST database. Take lead and clearly document corrective action activities and exercises. Provide technical insight into future product development. Carry out system audits and follow-up visits to vessels and systems to obtain customer feedback. To assist with system integration/FAT as required To act as customer proxy for FAT as required (and where there is no conflict of interest). Job role may require work offsite. Any other duties, as required by the Company. Resolution of technical queries or oversee output of others who are working to resolve them Contribute to the robust 24-hour technical support function Monitor the FAST-ticketing system ensuring support enquiries are resolved in a timely fashion Assist R&D department as required Any other duties, as required by the Company Education/Qualifications (desirable): ONC/OND preferably in an Electrical/Electronic Engineering discipline (or equivalent) HNC/HND preferably in an Electrical/Electronic Engineering discipline (or equivalent) Able to read and understand electrical and hydraulic schematic diagrams Ability to write and present short technical reports and emails Ability to consider and involve all engineering disciplines during decision making process Ability to always consider the safety aspects of written instructions Ability to consider and involve all engineering disciplines during decision making process Working knowledge of hydraulic and electrical control systems Working knowledge of AC/DC High Voltage Systems Advanced tool skills Excellent literacy and phone skills Logical approach to fault finding when under pressure Willingness to get things done on time using own initiative Ability to be a team member and think of others Friendly and approachable with a willingness to listen Prepared to take lead on technical corrective actions and clearly document the results Attentive to QHS&E Policies and Regulations Effective organisational skills role will have a high degree of autonomy Be an effective communicator understand the business needs whilst considering customer demands Attentive to ISO 9001 QA systems Previous experience in a hands-on tools-based role Customer facing role Additional Details: £4,000 mobility allowance Overtime time and a half after 37 hours worked Mon-Sat and double time Sunday 37 hours per week (Mon-Thurs 8.30am to 4.30pm and Friday 8.30am to 4pm with a 30 minute unpaid lunch break) 25 days holidays and 8 bank holidays 5% pension Private healthcare 2 x base salary life insurance
Skilled Operator -Paint Shop / Yeovil / £19.61 per hour We are seeking a skilled and motivated individual to join our client as a Painter for Transmission Parts. Reporting to the Production Supervisor, the successful candidate will play a crucial role in the manufacturing process, preparing, treating, and spraying a variety of transmission parts to aerospace standards. This is an opportunity to be part of a dynamic team in a fast-paced environment, contributing to the production of high-quality components for critical applications. Responsibilities: Masking of parts according to process sketch drawings and SOP's. Preparation of parts for treatments such as Alocrom, Chromate, and DOW. Chemical cleaning of parts to ensure optimal surface conditions. Spraying a wide variety of materials to aerospace standards. Assisting with oven loading and logging times of oven throughput. Preparing and masking gear box assemblies, including caulking. Supporting the copper plating line through pre-cleaning, vac blasting, and masking as required. Inspecting post-treatments and conducting in-process measurements, including thickness measurements. Conducting tape testing and thickness measurements of batches. Conducting weekly random thickness testing in accordance with WHPS081. Performing adhesion tests of Chromate using white filter paper (WHPS 194). Completing verification of check sheets and maintaining records. Recording viscosities for each mix and maintaining records as per WHPS081. Recording temperature and humidity measurements daily. Maintaining planned maintenance boards and conducting daily process checks. Essential Knowledge, Skills & Experience: Qualification to NVQ Level 3 or completion of a time-served apprenticeship. Experience working within a manufacturing company or equivalent is desirable. A flexible approach to work and the ability to work independently or as part of a small team. Willingness and enthusiasm to undertake training in masking and preparation of work, including handling aircraft parts, manual handling, and the use of cleaning and masking equipment. This is a Temporary role until December with the potential to extend, they also offer a shift premium of 16% PRESENTPRESENTPRESENTPRESENT Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.