Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
General
Length: 12 Months
This client is a global software company that specialises in providing cloud-based solutions for workflow automation and digital transformation.
You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
We are on the lookout for a Technical Support Advisor to join our well-established international client based in Camberley on an initial 6 month contract opportunity.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep.Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.Working in Amazon Operations is for people who like to be active and give their all.
We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day.We are open, inclusive and welcome individuality and diversity.
Amazon Operations sits at the heart of the Amazon customer experience.
Field Service Engineer - Redhill - Permanent - Competitive Salary
With over five decades of expertise in Government and Maritime sectors, we harness deep customer insights and engineering prowess to deliver bespoke technical solutions.
Shorterm Group are currently working with an independent provider of Satellite Communications and IT managed solutions, where innovation and superior customer service are ingrained in our DNA.
My Client is seeking an enthusiastic, forward thinking, and motivated individual to ensure the effective delivery of the extensive activities that underpin the businesses operational responsibilities, with a particular focus on fault co-ordination, asset maintenance and building effective relationships with internal and external stakeholders.
This is an exciting new role implemented to support all areas of the business created to identify any issues or complaints at inception, this will be designed to stop any escalation developing, highlighthing any areas of the business that need extra support and continuing in their desire for excellence.
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