We are a leading managed service provider in the Education Sector and we are looking for an Assistant Network Manager to join our very busy, expanding team supporting IT in the Abingdon Area.
Salary up to £30,000 benefits.
Assistant Network Manager needed to cover one of our clients Schools in the Abingdon area.
Well organised and attention to detail; numerate; strong computer skills, especially Excel and Powerpoint; ability to manage a wide range of tasks
To assist Director and category managers with the implementation of new product introductions into the the company's product range and category management of existing product ranges.
Key Responsibilities
Creating product development sheets for each customer to brief in product changes to suppliers.
Our Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction.
Your key tasks and responsibilities will include
Leading the team to deliver an outstanding service, ensuring client expectations are always met or exceeded.
As Technical Support Advisor, you will be responsible for managing a high volume of inbound and outbound calls, lives chats and emails to customers requiring assistance with their technical products.
Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit a knowledgeable and customer-focused Technical Support Advisor to join their evolving and rapidly expanding Abingdon based team.
Experience: Technical Support, Troubleshooting, Help Desk, Service Desk, Ticketing, Customer Service, Customer Experience, Customer Care, Inbound Calls, Outbound Calls, Call Centre, B2C
Manage the quality and support provided to clients within a designated service/location in line with the Service Models and policy.
Promote the service and manage all referrals into the service, ensuring these meet the criteria for the service.
Provide individual and group support sessions to Service Users to enable them to move into suitable and sustainable work and/or learning opportunities.